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Universal Orlando Vacation Cancellation Policy

Experience A Universal Orlando Resort Holiday

Universal Orlando reinstates mask rule as COVID cases rise

The ultimate Universal Orlando Resort holiday begins at one of their spectacular hotels. There’s always something exciting happening at Universal Orlando. Stay at a Universal hotel and enjoy theme park benefits with your Universal Orlando Explorer Ticket, giving you Early Park Admission to The Wizarding World of Harry Potter and Universal’s Volcano Bay.

You can book your Universal Orlando holiday with confidence secure your booking with a low deposit, manage your payments flexibly and pay your final balance up to seven weeks before your holiday starts. With our 24-hour holiday helpline and ATOL protection we’re always here when you need us.

Save up to 30% on your Universal Orlando Resort hotel stay. Valid on stays of 7 nights or more at all Universal Orlando Resort hotels for seleted travel throughout 2022 and 2023.

  • Shuttle into the parks

    Complimentary transportation starts 30 minutes before Early Park Admission and run every 15-20 minutes until 2:30am.£859 pp

    Universal’s Endless Summer Surfside Inn & Suites

Pre-book your Universal Orlando park tickets and take advantage of our latest offers:

Get 3 Parks for the price of 2* valid for admission before 31 December 2022. You can purchase the 3-Park Explorer Ticket¹ for the same price as the 2-Park Explorer Ticket² giving you 14 days unlimited access to three amazing parks. This ticket is not available at any park’s entrance.

Universal Orlando Health And Safety Procedures

Before we get to the fun stuff, let’s talk about the health and safety measures. Universal Orlando, in accordance with the state of Florida and local governing bodies, has put into practice the following general safety procedures to make things as safe as possible for guests.

Universal Orlando Resort Health Measures

  • Face coverings are optional for fully vaccinated guests. For guests who have not been vaccinated, face coverings are encouraged while indoors.
  • Each guest must confirm they aren’t feeling sick or experiencing flu-like symptoms, haven’t been in contact with someone known or suspected COVID-19 symptoms and are not under any self-quarantine orders before visiting.
  • Hand sanitizer is available for use prior to boarding ride vehicles, as well as in other areas around the destination.
  • Cashless payments are available in all areas .

Team members have recently been directing guests to use the finger scan when entering the theme parks or traveling between parks on the Hogwarts Express, and it’s cleaned regularly. We see team members frequently cleaning high-touch areas, and there is plenty of signage to show where restrooms are available for handwashing, along with hand sanitizer dispensers.

Universal Orlando Resort Face Covering Policies

Universal Orlando Travel Packages

Get full access to the UOR Crowd Calendar, Lines Mobile App, Touring Plans and More!

“Our TouringPlans subscription was a lifesaver on our trip. One of the busiest days of the year, and we never waited longer than 20 minutes!”

– Smith Family, KY

Universal frequently offers vacation packages includinghotel accommodations and park tickets via its in-house travelcompany, Universal Orlando Vacations. You can book a packageyourself by calling 877-801-9720 or by visiting, or you can contact your preferred travel agent. UniversalOrlando Vacations booked more than 45 days in advance requireonly a $50-per-person deposit that is fully refundable until 45 days out after that, the penalty is$200 per package, though some event tickets may be nonrefundable.

Universal Orlando Vacations also handles group sales if you wantto organize a family reunion at Cabana Bay, call 800-224-4489 andchoose option 3, or visit Universal Orlando Vacations Deals page.

Universal advertises its packages with enticing taglines like, TheWizarding World from only $119 a night! You have to do the math, though, because its difficult for package purchasers to save money overbuying à la carte unless they fully exploit every included component.

Heres an example. A Wizarding World of Harry Potter VacationPackage in late 2020 offered a family of four these components:

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To Reserve Disney World And Other Attraction Tickets

You may order Disney World tickets, Universal Studios tickets, and SeaWorld tickets from us, and we can have the tickets waiting for you at your hotel or vacation home upon your arrival to Orlando or we can mail you the theme park tickets. All ticket orders will be fulfilled and processed by Kissimmee Guest Services, which is our ticket division. We suggest to all our guests to order your tickets early. There is no charge to order the tickets, and we do not charge you until 15 days prior to your arrival. Please note, that the theme parks typically go up on their ticket prices 2 or 3 times a year. We will honor the ticket prices which they were at the time you ordered them.

Once we have sold the tickets and the guests has paid for them we cannot exchange or refund for the tickets. The tickets will be charged in full 15 days prior to your arrival.

Three Amazing Parks Three Top Tips

Universal Orlando Resort 2 Day Plan Guide pin 1

Universal Studios Florida

Best for: Your favourite films made into blockbuster attractions, including: The Wizarding World of Harry Potter – Diagon Alley and epic rides with TRANSFORMERS and Illumination’s Minions.

The lowdown: At the studios, some of the best attractions are old favourites and nostalgic classics. Speaking of old dare to disturb an ancient curse on Revenge of the Mummy and youll be at the mercy of a rollercoaster in the pitch dark.

Know this On select nights, stay out for Universal Orlando’s Cinematic Celebration. This family show on the waterfront features leaping fountains, lights and swelling soundtracks. See your favourite film scenes brought to life on screens made by fans of water.

Universals Islands of Adventure

Best for: The Incredible Hulk Coaster® that’ll elevate your superhuman prowess and Jurassic Park Velociraptors who look alarmingly happy to see you.

The lowdown: Island-hop between super heroes, dinosaurs and a giant ape called Kong. Thats King Kong to you. At The Wizarding World of Harry Potter – Hogsmeade launch straight into the stories with a forbidden journey and learn to love some odd magical creatures in The Flight of the Hippogriff. After your fill of fun explore Skull Island: Reign of Kong and take your Mary Jane on the Amazing Adventures of Spider-Man®.

Universals Volcano Bay water theme park

Know this Youll be given a waterproof wearable called a TapuTapu which holds your place in the queue for your next ride.

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Three Parks Endless Awesome Explore Three Amazing Theme Parks: Universal Studios Florida Universal’s Volcano Bay And Universal’s Islands Of Adventure Where You Can Ride The Thrilling New Roller Coaster Hagrid’s Magical Creatures Motorbike Adventure Now Open From The Mischievous Minions To The Dinosaurs Of Jurassic Park From Exceptional Dining To The Best In Live Entertainment Universal Orlando Resort Is A Vacation Of Endless Awesome

In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service located at Due to increased demand while Universal Orlando Resort will limit attendance as part of their enhanced procedures, parks may reach capacity more quickly at times throughout the year and entry to the parks may be limited or unavailable for the day of visit at times throughout the year. For theme park hours or to check capacity, please call 1-407-817-8317.

Info & Policies Hard Rock Hotel Orlando

Have questions? We’ve got answers! If you don’t find what you’re looking for here, feel free to give us a ring at or Contact Us.

  • Japanese Credit Bureau
  • Carte Blanche

Once a guest arrives at Universal Orlando, all of the above forms of payment, plus cash and traveler’s checks, will be accepted for additional hotel charges.

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Changing A Universal Vacation Package

If I book a vacation package thru Universal ~I understand that I can cancel 46 days out and get a full refund after that there is a $200 fee . can the package be changed to different date and not cancelled w/o paying the $200 ? also to avoid that all together ~ is it better to book thru the hotel directly or say thru orbitz that allows you to cancel a couple days out w no penalty ?

Bump. I’d like to know this also.

It should be in the Terms & Conditions of each package you book, which you can read before you click “buy.”

If Orbitz in fact does get you out of the penalty, there is no reason why you can’t just book through them. You will get the same amenities as if you booked direct. The only incident that could throw a monkey wrench in it is if there is overbooking or some reason the hotel can’t accommodate everyone due to a leak or refurb or something of that nature. In instances of overbooking or needing to move people off-site, it is the third party bookers who are shown the door first.

If you are having trouble interpreting the T& Cs, if you post a link maybe someone can help further. There are many different packages/ways to book available so hard to say for sure without knowing what it is you are looking at.


View all the benefits of our Cancel For Any Reason plan.

Yes, I want to protect my vacation by purchasing Cancel For Any Reason for $38 per person.

Why Choose Rosen Inn

Tourists react to Universal Orlando dropping mask policy

Welcome to Rosen Inn, an affordable hotel conveniently located in the heart of world-famous entertainment and shopping in Orlando. Stay with us and experience the resort atmosphere and quality that is the standard of the Rosen Hotel & Resorts family of properties. This Rosen Inn hotel closest to Universal Orlando Resort offers more than convenience in location. It also offers comfort, security, and its own set of luxuries including a mini-fridge and microwave.

Start your day with a healthy breakfast in The Palms Restaurant that features a breakfast buffet. Kids 5 years and younger eat free when accompanied by a paying adult. Enjoy dinner at Shogun, our Japanese steakhouse, which delights diners with the entertaining skills of teppanyaki chefs. Sakura Sushi features freshly-prepared sushi rolls, nigiri, and sashimi served in an intimate setting and created by our masterful chef. Share a nightcap with a friend at the International Pub where youre likely to meet patrons from all over the globe. We have night owls covered as well with our Lite Bite Gifts & Deli Shop that is open 24 hours a day, seven days a week. Here you can purchase snacks, sandwiches, pizza, and many convenience items such as toiletries and sundries.

The Rosen Inn is a great hotel to make your home base for your next visit or vacation. Whatever the occasion, were waiting to welcome you, your family, and your friends.

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Cypress Pointe Resort Guestrooms And Suites

Whether you are joining us at Cypress Pointe for a romantic couples’ getaway or a fun-filled family reunion, we have guestrooms and suites that can accommodate you. Our well-equipped guestrooms are available in studio, two-, and three-bedroom adjoining configurations. In each room, you will find tropical, Florida-inspired décor, plush mattresses and everything you may need to enjoy your vacation.

What To Expect At Universal’s Volcano Bay

Note: Universal’s Volcano Bay closed for the winter from Nov. 2, 2020, and reopened Feb. 27, 2021.

Much like the theme parks, wearing a mask is optional for fully vaccinated guests and encouraged while indoors for guests who have not been fully vaccinated. If you do wear one around the park, we suggest having a plastic bag on hand. When you go on rides, you can leave it with your shoes at the cubbies provided.

We saw team members cleaning and sanitizing life vests, rafts and inner tubes after each use. For rides with multi-person rafts, only one party is allowed in each raft as of March 2021. Standard height and weight requirements are still applicable.

Mobile ordering is available at Kohola Reef Restaurant & Social Club and for VB Premium Seating Dining, as well as regular ordering with paper menus. Once you’ve ordered your food, a team member will hand you the drinks and direct you to the dining tables. Someone else will then seat you and ask for your order number. Voila, another team member will bring the food to your table!

All rides are up and running at Volcano Bay.

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Walt Disney World Vacation Package Revisions

  • Changes to Reservation Changes to the reservation, including but not limited to change in travel dates, length of stay, or hotel accommodations, are subject to availability at the time the change is requested and the guest is responsible for paying any increase in price resulting from the change. In addition, changes made 30 days or less prior to guest arrival are also subject to a change fee of $50 per package plus any change fees assessed by third party hotels or other suppliers.
  • If changes are made to the package including, but not limited to, changes to travel dates, the package is subject to the Terms and Conditions applicable to packages at the time the change to the reservation is made and, in the case of changes to travel dates, pricing applicable to the new travel dates.
  • Disney reserves the right to restrict changes to any reservation.
  • Guest will be responsible for any penalties, increase in airfare as well as the change fee assessed by the airline.

Book With Confidence Flexible Cancellation Policy At Walt Disney World Set To End Next Week

Walt Disney World and Disneyland Closure Extended  Living ...

As a result of COVID-19 related travel issues, Walt Disney World Resort adopted a Book with Confidence flexible cancellation policy that began last year. As of May 1st, 2021, that policy is ending.

Under this flexible policy, guests could Book with Confidence knowing that they would not be penalized for needing to change or cancel their resort stays.

For guest stays booked on or after May 1st, 2021, the Book with Confidence policy ends and the standard Walt Disney World® Resort Cancellation Policy will return. That policy is listed below:

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Bookings For Vacation Home Townhome & Condo Reservation & Cancellation Policies

To make a vacation home reservation we require a $50 non-refundable deposit. The balance of your vacation home, townhome or condo will be charged 30 days prior to your reservation date.

If you are staying in a vacation home, townhome, or condo the management company that is in charge of looking after the unit will charge all guests a property protection fee. This fee works just like insurance, and if anything should be damaged or broken while you are staying in the home, this property protection fee will cover the damages up to $250. Please note, since this fee is charged by the management companies it is not included in the total price.

If you are ordering pool heat for your vacation home or townhome you will need to arrange this with the management company. Affordable Travel cannot be responsible for the pool heat since the property management company offers this service.

You May Be Able To Reschedule Or Receive A Refund

Your safety is the top priority of every theme park in Central Florida. Due to this, they all have similar severe-weather cancellation policies in place.

With that said, however, none of the cancellation policies include airline tickets, car rentals, or vacation insurance youll need to check with those specific parties for their own policies.

Walt Disney World hurricane policy

If a hurricane warning is issued by the National Hurricane Center for the Orlando area, or for your place of residence, within seven days of your scheduled arrival date, you may reschedule or cancel your vacation package and most room-only reservations without any cancellation fees. Select special events and dining experiences are not eligible for a refund.

Universal Orlando hurricane policy

If you are not able to arrive at Orlando due to an active named storm impacting your travel, youll be able to reschedule your vacation or receive a complete refund. This policy is for Universal Orlandos hotels only and does not include theme-park tickets but, in many cases, these tickets can still be used at a later date.

Reservations must have been booked a minimum of seven days in advance and cancelled before 6:00 pm the day prior to arrival.

SeaWorld Parks hurricane policy

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Hotel Reservations During Holiday Season

If you are making a hotel reservation during Holiday Season, we require all guest to put up a $50 deposit. The final balance for these reservations will be charged 15 days prior to your arrival.

Cancellation Policy for Hotel Reservations During Holiday Season

If you cancel your reservation prior to 15 days of your arrival then we will refund you $35 of your $50 deposit. If you cancel your reservation within 15 days of your arrival there will be a 1 night cancellation fee and any reservations cancelled within 2 days your arrival will be charged the full amount of your stay.

The Holiday Season for 2017:

Easter Time: 4/12 to 4/18

Christmas Time: 12/22 to 1/3

You May Be Asked To Take Shelter At Your Hotel

Universal Studios Orlando updated their masks policy

If a hurricane is bound for Orlando while youre staying at one of Disneys or Universals hotels, you may be asked to take shelter in your room. Historically, the staff has done an extraordinary job at keeping guests calm and informed. Theyll ensure everybody is fed and will, likely, put extra entertainment in place. In emergency situations, guests may be asked to gather in a large, enclosed space with no windows.

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