Positive Reviews Rely On You
You have the most important role in a listing earning positive reviews because your work directly impacts the quality of a guests stay.
As the eyes and ears of the property, you play a critical role in making sure each home meets our 4 Core Property Standards. If a property meets these standards every time a guest checks in, it should easily receive positive reviews. Heres how you can help:
You can see all your listing reviews in your online Partner Account.
2. The Property Listing
Reviews are uploaded to the property listings. Keep in mind that there is an average two-week processing time from when we receive a review to when it appears on the listing.
To make sure your properties continue to perform well, the Partner Development team monitors your reviews. Well reach out if we identify opportunities where we think you could improve your review scores.
EVOLVE TIP:
If youre servicing a property that doesnt meet the 4 Core Property Standards or has outstanding issues that consistently create bad guest experiences, please let us know as soon as possible. We will be happy to work with you and the owner to get it back on track for success.
How Much Does Evolve Vacation Rental Network Pay
How much do people at Evolve Vacation Rental Network get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Evolve Vacation Rental Network is $88,733, or $42 per hour, while the estimated median salary is $104,725, or $50 per hour.
At Evolve Vacation Rental Network, the highest paid job is a Sales Rep at $117,009 annually and the lowest is a Bookkeeper at $42,399 annually. Average Evolve Vacation Rental Network salaries by department include: HR at $93,679, Finance at $73,073, Marketing at $81,116, and Admin at $54,027. Half of Evolve Vacation Rental Network salaries are above $104,725.
5 employees at Evolve Vacation Rental Network rank their Compensation in the Bottom 35% of similar sized companies in the US while 5 employees at Evolve Vacation Rental Network rank their Perks And Benefits in the Bottom 35% of similar sized companies in the US .
Do Not Use Evolve At Any Cost
DO NOT USE EVOLVE AT ANY COST! We have dealt with several short term property management companies but these guys are the worst we’ve seen yet. It all started with the “customer chargeback” that they initiated 3 weeks after the stay saying the credit card holder was calling the purchase a fraudulent purchase. As a result they pull the money back from you as the owner for the impending 90 investigation. They’re customer service is horrible and no one knows what’s going on. We then filed a smoking damage complaint and they said they would pay. They then showed the complaint as paid but we never got the money??? This business is involved in fraudulent activity and I will be filing more complaints with the state that they are based out of . Take our advise and stay away from them!
Rented through Air BnB and Evolve were the Hosting Company. Issues with a dirty property were basically side-swept by them as they said the pictures provided were blurry and they couldn’t determine their validity.I’d highly recommend avoiding them if you want any resolution if you have an issue.
Dont rent properties from these crooks. Their houses equipped less than you would get from your basic hotel. They dont even provide towels!!!!Dont rent from them!
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I Am An Owner Working With Evolve For
I am an owner working with Evolve for over a year. I was generally pleased with the booking agency until they took the liberty to alter cancellation policy purely to their advantage and leaving the owner high and dry. If you are the owner of a home listed with Evolve, and your home gets booked through the Evolve website, the cancellation policy allows the guest to cancel up to 48 hours prior to check in. The guest will not be reimbursed but will get an Evolve travel voucher that can be used at any property listed with Evolve. So if someone cancels within 48 hours, the owner gets nothing, not even a chance to rebook their property with another guest. Evolve however earns and keeps their fee. Where’s the partnership?
Reply from Evolve
Hello Monika – Thank you for this feedback in regard to our cancelation policy. I’ll be sure to pass this on to our teams as we take all feedback into consideration for future policy updates!
What Does Globalrentalsite Provide
Taking advantage of this new trend, GlobalRentalSite was established as a multi-functional channel of providing users everything they need to know about different rental servicesavailable in the market. From daily items like electronics, home equipment, necessary tools, etc. to more valuable & priceable things like a car or house, you can find any details related to those rental services on our site. What makes it special is that we schedule a daily update to our entire database so that all the expired news are replaced and updated with the latest, hottest piece of information released in the market. On the whole, fast and efficient is our target when providing this service to our users. View more
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Rental Property Investor From La Quinta Ca
I looked into them when we got started with STR’s. Most tasks they provide, I think anyone can do. I have a full time job with kids and I find it relatively easy especially when you have systems in place. With that said, I do see a lot of people who use evolve or vacasa out here in the PS area but from what I’ve seen, guests reviews aren’t that stellar. Probably because most guests prefer that personal interaction. Reviews are everything in this business.
Why The First Five Reviews Matter Most
Managing over 10,000 properties, weve learned that property listings with five positive reviews are more likely to get bookings. You can drive more bookings to the properties you service by encouraging 5-star reviews ASAP.
And not just any reviews. Getting 5 star reviews at the start helps you avoid having to balance out lower ratings in the future.
Do what you can to ensure a listing attracts 5-star reviews as quickly as possible. Any extra costs will be offset by the popularity of the property–giving you more business in the long run. Once you have a five or more positive reviews , you can scale things back.
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Choosing Between Avada And Turnkey Vacasa And Evolve Vacation Rentals
There are a number of high-profile management companies available in the Gatlinburg/Pigeon Forge area. When picking a company that suits your needs, its important to understand the differences between their service offerings and ours.
The bottom line is your cabin is a major investment and you need to make sure that its taken care of properly while making you the most money possible.
There are 4 primary areas you need to focus on: Revenue and Fees, Marketing and Pricing, Guest Services and Maintenance.
Nightmare On Overlook Drive Continued
This is the continuing saga of me trying to get my money back on a condo that I did not even get to stay in. Evolve decided as a courtesy to issue back $140.00 to my credit card but keep in mind that I spent $462.00 I am still out $322.00 on a condo that I did not get to stay in and also out $300.00 motel for the place that I did get to stay. So unless you have a bucket full of money to lose I would run the other way!!!!! I would not even give a star!!!
Reply from Evolve
Hi Connie – We’re sorry to hear you did not have a positive experience with us. At this time it does look like you’ve spoken to our team and a resolution has been provided in line with documentation provided from both parties. If you have any further questions about how this resolution was reached, please do not hesitate to reach out.
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Property Manager From Aurora Co
Airbnb has a free professional photography service in some markets. If your location happens to be one of those markets you can request an Airbnb-contracted photographer to take photos of your cabins. However, you can only use those photos on an Airbnb listing, you cannot use them on listings on other sites.
I can hear in your comments your concern that if you sign with Evolve your guests may not continue to receive the personal service your PM currently provides. There are other smaller marketing/booking services like Evolve that may not be able to provide all of the services but can provide the personal attention you seek to you and your guests. View my BP profile for one such service. 🙂
Best wishes to you as you make this important decision!
Valerie
Real Estate Investor From Tempe Az
We looked into it and chose to stay local and full-service. We weren’t nuts about the fact that guests would be hosted by a company and not a personal name. They list/host under “Evolve Vacation Rentals” as opposed “Dan S.”. Airbnb in particular, as a sharing economy-platform, feels more natural with a person’s name attached, rather than a corporate name. Personal preference, perhaps.
Their 10% fee only covers listing and follow up. Now, that is an enormous burden off of the owners shoulders, but cleaning, maintenance, etc, is still left to the owner. It’s not “hands off.”
I will say that they were very pleasant and extremely friendly and helpful. They were Lant positioned to add the particular value we sought, so we decided against them, but each owner’s situation is different.
Thanks for that info. I appreciate you taking the time to answer.
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From Greenville South Carolina
We have a farm in the NC mountains with 4 vacation rental cabins. Our local rental management company take 25% and we pay for all listings on VRBO/Homeaway/TripAdvisor/Flipkey, photos, videos, etc. They only take 10% and list on all major sites for free. They take photos for free as well. They will email the cleaning agency of my choosing each time there is a booking ot change. They seem to have a good system in place. My worry with leaving the local agency is the personal attention that guests receive when they call. Is the market for vacation rental management moving in this direction? Has anyone had any experience with Evolve Vacation Rental management?
Rental Property Investor From Montgomery Al
My wife and I used Evolve for the first three months after purchasing two condos in Branson. I agree with Jons pros and cons above. I enjoyed our relationship with Evolve while it lasted.
Ultimately, we decided to manage ourselves feeling the 10% bang wasnt worth the buck .
For us, moving on from Evolve was the right decision. We found communication with guests much improved once we took on the role previously performed by Evolve. We setup accounts with Airbnb and was able to gain Superhost status at the first opportunity . We setup VRBO as will on one of our properties but get 99% of our business from Airbnb.
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Evolveneed To Evolve A Bit More And Be Professional And Helpful
Made a reservation with Evolve for a cabin in Murphy, NC, took the insurance to cancel, if we needed to cancel as we were going on a golfing trip, and weather was questionable at that this time of year. Evolve does not manage the insurance, but of course the insurance would not cover us cancelling due to bad weather. However, I was told by Adrian at Evolve, that we had a full refund that could be used to book at anytime in the next two years. I am now trying to take advantage of rebooking that same cabin for next year and getting the run around. After emailing the Evolve team and Adrian I have been told that they are unable to book this for me as they do not have access to my preferred payment method. They have already processed 100% of the previous payment and obviously have a system that is advanced enough to show my payment and all the information needed to process this re-booking. I was told to call extension 6500 to get this done. I would prefer to have all communication with them via email as I have found them to be less than 100% open and honest with how their process works. All I want is to have 100% of the money charged put towards that same house in Murphy, NC for a booking at the end of April. Hopefully Adrian can somehow make that happen. That would show a professional attitude as I am sure he knows who would be responsible for making that happen within the company he works for.
Reply from Evolve
Most Frustrating Company To Work With
We stayed at an Airbnb that was also hosted by evolve. It was by far the worst stay we have had using airbnb and our first and last experience with evolve. The home was covered in dog hair. There is obviously a certain level of understanding when it comes to staying in a pet friendly home but this was disgusting and aside from evolve making the beds, nothing else looked like it was touched. The beds, pillows, couch, floors, kitchen table, bathroom counters and sinks, toilets and side tables were all covered in hair. Dog poop was left in the yard. The toilet had flies and toilet paper sitting in it and the master bathroom tub didnt drain well. We worked back and forth with evolve sending extensive pictures and photos and my husband and I were shocked to hear this was the response. We’ve reviewed the documentation that you provided, and in this instance we were unable to determine that the issues reported warrant the refund requested.The home was disgusting and neither the host or evolve admitted to this or to not completing the five step cleaning process that they are so committed to.Disappointing and the most frustrating company for work with.
Reply from Evolve
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Experience With Evolve Vacation Rentals
Hi All,
We just had a really bad experience with Evolve Vacation rentals. We booked a place in Durham in which the description did not match the rental. When we opted not to stay, Evolve told us it was up to the owner — something i find disingenuous. Once you fully pay for a stay, the owner has no incentive to cure their posting or the experience. We were incredibly disappointed with their customer service and are not inclined to use them again.
Has anyone had any experience with Evolve? Trying to decide if this was a fluke, or if I should stick with AirBNB or VRBO going forward.
53 replies to this topic
Sorry that you had a bad experience – it’s always annoying when something like that happens.
From reading their site, it appears that the owner provides the details for each listing, including the descriptions, and Evolve does not visit each property to inspect and verify this description. Unfortunately, this is the same model that sites like AirBnB, VRBO and TripAdvisor Rentals uses – they have no way of verifying what the owner claims about a property, and relies on reviews to determine how well the property lived up to the description.
So as such I don’t think that they are any different than the other listing site, I’m afraid.
My advice would to be leave a review on that site, if you haven’t already, so that they have some data to say that the property was not what you expected.
Rental Property Investor From San Antonio Tx
Hi Brandon Turner, my wife and I have been using Evolve since March 2018. Being employed full time as a designer, I really couldn’t be spending much time every day screening guests. Evolve does this for me, saving my time to focus on after guests arrive and improving the property. They do provide a professional photographer that takes great photographs and Evolve also lists your property on their website as well as VRBO, Flipkey, Tripadvisor, Airbnb for free. They do take 10% fee and the 3% processing fees are now handled by Stripe. You’ll need a merchant checking account. The payments go directly into your account, sometimes days before folks make it to your rental. We’re happy with it so far and let you know how it works by the end of this year!
Love your podcasts!
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Positive Reviews From Evolve Vacation Rental Network Employees
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What do you like best about the leadership team?Amazing, open communication from CEOAnonymous Review
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What do you like best about the leadership team?Clear obtainable goals that everyone shares!Anonymous Review
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What did you like most about the interview process?No waiting around at Evolve, you interview and they get back to you quickly and efficiently with the next steps.Anonymous Review
Do Not Rent Properties From Evolve
DO NOT RENT PROPERTIES FROM EVOLVE VACATION RENTALS. They are unprincipled, unresponsive and completely unsympathetic. We rented, through AIRBNB on Jan 6 2020, a property represented by Evolve Vacation Rentals. Evolves policy at the time was full payment upfront and no refunds, which we understood and accepted, right? Who knew about the COVID in January 2020. Rental dates were October 21 October 27, 2020. The reservation was made to attend our sons wedding and was made over 10 months in advance of occupancy. We were bsolutely sure we would use the rental. However along can COVID and our son canceled his wedding and we subsequently canceled the reservation on June 6, over 5 months in advance of the occupancy. We received absolutely NO consideration from either Evolve or AIRBNB. Evolve kept the entire payment and we were offered no consideration, no postponement alternatives, NOTHING. We made numerous attempts via e-mail and phone to contact Evolve and got absolutely nowhere. The phone was not answered, there was no responds to our e-mails. Even AIRBNB acting our on our behalf, assured us they had great difficulty contacting them as well, .Evolve is terrible to deal with they are unscrupulous and unresponsive. Their complete lack of sympathy during the Pandemic is a stain upon them! Do not rent from them or rent your properties through them.
Reply from Evolve
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