Booking With Westjet Dollars
WestJet dollars can be used like cash to pay for all or part of the base fare of an eligible flight or vacation package, available on westjet.com or through WestJets contact centre. WestJet dollars cannot be applied against taxes, fees or charges and can only be used for new bookings.
Exception: WestJet dollars refunded by WestJet Vacations on or after March 19, 2020 due to COVID-19 can be applied toward taxes and fees on a future vacation package booking.
More information about eligible flights and fares can be found on our WestJet dollars page.
So Why Not Hire More People
Thats the plan, according to numerous airlines. But passengers are not likely to see this plan translate into lower wait times any time soon, several industry analysts said. They offered several theories as to why not.
Theory one is that hiring quickly is impossible because airlines, like restaurants and retailers, are grappling with a labor shortage. In support of this theory, Dan Landson, a spokesman for Southwest, said that the company has never had a harder time filling jobs. The company is trying to hire 1,000 customer representatives, he said, but instead of 80 applicants per opening, a prepandemic standard, the company is getting between 10 and 15 applicants.
American, which recently hired thousands of reservation agents, bringing its total to 4,400 in the United States, with plans to hire more still, said that its also struggling to fill jobs.
Mr. Bussutil, the customer experience consultant, believes that younger generations are no longer excited about working for airlines. Maybe 30 years ago, there was some level of prestige, he said. Now, its just a job. This makes it difficult for airlines to find talent and the word talent is not an exaggeration, he said, given that they value people who speak multiple languages, learn complex systems quickly and will stay cheerful with frustrated customers.
They are trying to work with technology instead of staffing up with people that can answer the damn phone, he said.
Getting Out There
Terms & Conditions For United Vacations Travel Credit
General Information
- A United Vacations Travel Credit is valid for travel commencing within 13 months of original departure date.
- A United Vacations Travel Credit is nonrefundable, nontransferrable, and is not replaceable if lost, stolen, or destroyed.
- A United Vacations Travel Credit is VOID if altered or obtained fraudulently.
- A United Vacations Travel Credit is not a credit or debit card and has no implied warranties.
- United Vacations reserves the right, and holder of the card agrees that United Vacations may at any time change the terms of the program or contract with another third party to administer the United Vacations Travel Credit program.
- A United Vacations Travel Credit may not be resold by any unlicensed vendor under penalty of law unlawful resale or attempted resale is grounds for seizure and cancellation without compensation.
Redeeming your United Vacations Travel Credit
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United Airlines Safety Procedures
The safety of customers and employees is always top priority at United Airlines, which is why they have taken action to protect you when flying with United. Along with their , the airline is also implementing the use of breakthrough cleaning technology and has partnered with Clorox to start United CleanPlus, an initiative that will make Clorox products available across U.S. airports to help support a healthy and safe travel experience.
Please review United Airlines’ updated safety procedures and resources to learn more about what the airline is doing to protect you in the wake of COVID-19 from before takeoff until after landing. You can also learn more about what United is doing to promote social distancing in the air and on the ground.
Explore The American West With A& k’s Geoffrey Kent
On this once-in-a-lifetime exploration of the American West with A& K Founder Geoffrey Kent , fly in comfort by chartered private jet on an itinerary spanning Californias most exclusive wineries and the iconic natural wonders of four great wildernesses, including Arches, Grand Teton, Grand Canyon and Yellowstone national parks. Cruise across the Golden Gate Bridge in Sprinter convertibles, peruse a private collection of artwork and explore the Grand Canyon by helicopter on an expert-led private excursion, all while immersing yourself in the hospitality of the Wests finest luxury resorts.
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Changes Cancellations Refunds And Rebookings
What are brand vs. supplier penalties and fees that may apply to changes and cancellations?
All changes and cancellations are subject to availability, limitations, restrictions, and fees imposed by United Vacations and its third-party suppliers . You will find these fees described in our Terms and Conditions.
Does United Vacations charge change fees?
United Vacations-imposed brand change fees will be waived for the first instance when supplier penalties do not apply. Additionally, Travel Protection Plus , if selected, is considered unused and can be moved to the new reservation without a reactivation fee. When supplier penalties apply and the booking has TPP, United Vacations brand fees and supplier penalties will be covered, but the TPP reactivation fee applies if you wish to include Travel Protection on your new booking. After the first change, subsequent changes on bookings with or without TPP are subject to United Vacations brand change fees and supplier penalties.
How do I cancel my online reservation?
Contact us at 1-888-854-3899 to cancel your reservation and request a refund based on the Terms and Conditions of the vacation package booked. If you booked through a travel advisor, contact your travel advisor directly to cancel and request any refund due.
If I cancel a confirmed reservation, what are the details regarding refunds?
Your refund is based on the Terms and Conditions of the vacation package booked.
How will my refund be dispersed?
Complete Vacation Planning And Booking
What’s your idea of a perfect vacation? Cruises along the crystal Caribbean waters? A winter ski stay at a Vermont Bed & Breakfast? Reeling in fish on Lake Tahoe? Surfing amazing waves in Hawaii? Taking in a Broadway show in New York?
Whatever your dream, turn to your AAA travel agent for one-stop trip planning. Featured vacation packages offer great value and a wide range of options to suit every preference and budget.
Plus preferred AAA Travel suppliers offer exclusive member-only benefits enjoy the advantages of membership.
*If you make a booking for a qualifying AAA Vacations® cruise or tour vacation, and you find a valid better rate for the exact itinerary within 24 hours, AAA Vacations® will match the lower rate and send you a $50 AAA Vacations® future travel credit certificate. Certain restrictions apply. Visit Vacations.AAA.com for full terms & conditions.
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Southwest Vacations In A Nutshell:
- The leisure vacation package product for Southwest Airlines®
- Complete vacation packages to more than 100 destinations across the U.S., Mexico, and the Caribbean
- Every scheduled Southwest departure city is also a vacation destination
- No first or second checked bag fees
- Clients can check and reserve their boarding position 24 hours in advance
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Booking With Travel Bank Credits
Travel Bank is an easy-to-use account where you accumulate and save credit from non-refundable ticket changes, cancellations or service credits. These credits are kept in your Travel Bank until you use them to pay for new flights with WestJet, excluding WestJet Vacation packages and service fees.
Travel Bank is not an actual physical bank. Its more like a store credit.
To receive a credit, you need a WestJet Rewards account.
A Travel Bank requires a WestJet Rewards account and ID in order to be linked to you, the Travel Bank owner. With an account you can online to view your Travel Bank balance.
Outside of 24 hours from booking, if youve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bankwhich is linked to WestJet Rewards account.
If your flight was cancelled by WestJet due to COVID-19, you may be eligible for a refund to original form of payment. Learn about COVID-19 refunds.
- 1 credit = 1 CAD, USD or GBP
- Apply toward the cost of a flight, with no blackout dates
- 24 month expiry for credits from change/cancel
What Its Like Answering Calls When Your Employer Cancels 2000 Flights
Passengers who were unable to get anyone on the phone to rebook Southwest flights in October questioned why the airline didnt put more agents on the schedule. Stephanie Belle, one of around 2,600 customer support representatives for Southwest, offered a partial answer: The company had already tapped into its deepest reserves.
Ms. Belle has been with Southwest in Houston for 19 years and has the seniority to typically avoid mandatory overtime. But on that disastrous Tuesday and Wednesday, she was called in two hours early to her minimalist home office with a view of her bougainvillea plants. Beyond the extra hours, Ms. Belle said, her week was not much different than usual: She tried to solve lots of problems.
If they are frustrated, I calm them down, she said of the callers.
Before the pandemic, many airlines employed more reservations agents. But as government travel restrictions and fears of the coronavirus pummeled the airline industry, most companies let people go. Nearly 400 customer representatives at Southwest took voluntary separation packages a quarter of the American Airlines reservations team elected to leave and the Dubai-based airline, Emirates, reduced its work force by 31 percent, according to representatives at these companies. In August, The Wall Street Journal reported that Deltas call center staffing was down 50 percent.
She rarely made her metrics goals, which were tied to bonuses, and so she quit.
Were not machines, she said.
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General Flight And Hotel Questions/ Booking Infants
How do I book a flight only?
United Vacations offers complete vacation packages. The search tool on our home page allows you to select the type of vacation package you want. If you are just interested in purchasing airfare, visit the United Airlines website at www.United.com.
How do I reserve my seat assignments?
During the vacation booking process, you will be offered the option to reserve your seat assignments. If you choose not to reserve them at the time of booking, seats will automatically be assigned to you when available. Confirmed seat assignments will be printed on your electronic travel documents
What if I have airline credits to use?
If you want to take advantage of any airline credits listed above, you will need to call our Contact Center at 1-888-854-3899, or contact your travel advisor to book your trip.
Is it possible to upgrade to United Polaris first class if available?
To see if United Polaris first class or United Polaris® business class options are available, choose first class from the Build your vacation search tool to filter your air results. If you would like to upgrade after you have already purchased your vacation, contact us at 1-888-854-3899. You may also request seat upgrades at the airport for an additional charge.
What is Basic Economy?
How do I book an infant?
I would like my infant to have his/her own seathow do I book it?
Where can I find more details on each hotel?
What is the meaning of All-Inclusive or European Plan ?
Minutes On Hold: Why Airline Customer Service Still Cant Keep Up
Its been a familiar and infuriating story during the pandemic: Hours waiting for an agent only to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. What gives?
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After Southwest Airlines canceled his familys flight on Oct. 9, Tyler Reece Maness realized that his best option was to drive 18 hours from Oklahoma City to Orlando, Fla. Thats the only way his 7-year-old daughter would make it to Boo Bash, Disney Worlds $159-a-person Halloween event, the following night.
Mr. Manesss flight was one of around 2,000 the airline canceled that weekend. What made him angry, he said, was not the cancellation per se. It was that he only learned about it from another passenger after an agent checked their bags, and that his wife had wasted a total of 90 minutes on two calls trying to rebook their flights. His wife, Carissa, said she was also infuriated by losing hours trying to reach someone on the phone to explain why, a month later, they have yet to get their $1,600 refund.
A massive airline like Southwest is making money hand over fist, said Ms. Maness. Indeed, Southwest reported a $446 million profit in the third quarter, thanks in part to $763 million in government support. They should have more customer service representatives on standby to handle the influx of calls, she said.
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Deposit And Payment Information
Can I use more than one credit card to apply payment?
Yes. You can use up to four different credit cards for payment at the time of booking.
Am I able to apply a deposit on my vacation instead of paying in full at time of booking?
If you’re planning your vacation more than 6 weeks before travel, and your vacation cost meets the deposit requirements, you will qualify for the vacation payment plan. You will see deposit information on Checkout Step 3 of the reservation process if your vacation package meets the deposit requirements.
Yes, United Vacations allows you to hold your vacation with a deposit from as little as $250 down and pay later. The actual deposit amount required varies based on the destination and hotel accommodations selected. If you’re booking more than 45 days in advance of your travel date, the option to put down a deposit with as little as $250 down will appear on Checkout Step 3 in the Final Payment section:
-Schedule your Automatic Final Payment
The amount to be scheduled will appear. Select a payment date more than 45 days before your departure date, and your credit card will automatically be charged on that date. If you’ve entered multiple credit cards for your initial deposit, select the corresponding number in the Payment # field a “1” in this box will charge the first credit card listed, “2” will charge the second credit card listed, and so on.
-Schedule an email reminder
What is Uplift*?
Are payments processed on a secure server?
Why Choose United Vacations
Who is United Vacations and why should I book with them?
United Vacations is the full-service vacation brand of United Airlines® operated by ALG Vacations Corp. United Vacations bundles United Airlines airfare with negotiated hotel rates, car rentals, and optional activities, and pass the savings to you. By purchasing air, hotel, and activities with United Vacations, you are saving time as well as money. With United Vacations, you have flexible payment options, our best-price guarantee, the opportunity to earn MileagePlus® bonus award miles in addition to credited flown miles, and the option to purchase Travel Protection Plus that includes a Cancel for Any Reason waiver, and post-departure travel insurance.
What origins and destinations does United Vacations offer?
United Vacations offers vacation packages from cities in the U.S. served by United Airlines® and its codeshare partners to vacation destinations around the world, including the U.S., Canada, Mexico, the Caribbean, Central America, South America, Europe, Asia, Australia, New Zealand and the Middle East.
How do I find out about the deals you have to offer?
Visit our website, UnitedVacations.com, to learn about all the great deals and savings we offer, or ask your preferred travel advisor.
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United Vacations Terms And Conditions
The United Vacations Terms and Conditions are extremely important. They outline United Vacations’ policies and procedures. We encourage you to read through them carefully. By confirming your reservation, you acknowledge that you have read and agree to the Terms and Conditions.
Register To Book Southwest Vacations
Register with Southwest Vacations and our online booking tool for travel agents, VAX VacationAccess, to get full access to research and book Southwest Vacations for your clients.To register with Southwest Vacations, you must first register with ALG Vacations Corp. by faxing or e-mailing your completed new agency application. When the completed application is received, allow three to five business days for the account to be approved. You will receive an e-mail confirmation once approved. At that time, you will also need to register your agency to use the electronic booking engine at www.vaxvacationaccess.com.
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